Last Updated 10/08/2023
“We”, “Us”, “Our” means BRD Homestay Limited, its successors and assigns, or any person acting on behalf of, and with the authority of, BRD Homestay Limited.
“You”, “Your” means the person/s requesting Us to provide to You the Services, as specified in any supply agreement, quotation, order, booking, invoice or other document, and if there more than one person requesting the Services is a reference to each person jointly and severally.
Dietary Requirements
1. If your dog requires specific dietary food, please ensure your dog is provided with correct supplies of this food for the duration of their stay.
Transport
1. We provide pick up/drop off services for an additional cost, depending on your location.
2. Alternatively you're welcome to drop your dog to us - address provided in confirmation email/text at time of booking.
Medical
1. If your dog is unwell leading up to or on their expected arrival date, please contact us, prior to arrival, to discuss the most appropriate course of action.
2. If your dog has a transmissible condition, we require confirmation from your vet that it is safe for your dog to attend the homestay prior to the homestay commencing.
3. If, during the homestay, we have to separate your dog from others due to illness, we will make every effort to contact you.
If contact cannot be made, and we determine that your dog's condition is worsening, we will contact our vet provider for assistance. All costs incurred by BRD are to be reimbursed by the owner.
4. Prior to any homestay commencing, please advise us of any behavioural, health or medical issues that your dog may have.
This will ensure an appropriate safety plan is in place for yours and other dogs staying with us.
5. All flea and worm treatments must be up to date prior to any homestay.
6. All dogs over a certain age must be spayed/neutered.
7. Female dogs that have not been spayed and are on heat will not be able to stay at BRO.
Social Media
1. BRO uses social media platforms such as Facebook and lnstagram where your dog will often be featured, if you're not comfortable with us posting photos or naming your dog on these platforms, please let us know prior to your dog's stay.
Payment
1. For current rates please see our Rates and Services highlight via our lnstagram.
2. We accept online payments via bank deposit.
3. All fees must be paid in advance of or on your dog's homestay start date.
4. Overdue accounts may incur a weekly 10% penalty fee until paid. If payments are not received within a reasonable
timeframe, it will be forwarded to our debt collector and your dog may be refused further homestay bookings.
5. For cancellation payments, see our cancellation policy.
Last updated 10/08/2023
1.1. BRD Homestay Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
2.1. We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
3.1. We collect personal information about you from:
3.1.1. you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
3.1.2. third parties where you have authorised this or the information is publicly available.
3.1.3. If possible, we will collect personal information from you directly.
4.1. We will use your personal information:
4.1.1. to verify your identity
4.1.2. to provide services and products to you
4.1.3. to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
4.1.4. to improve the services and products that we provide to you
4.1.5. to undertake credit checks of you (if necessary)
4.1.6. to bill you and to collect money that you owe us, including authorising and processing credit card transactions
4.1.7. to respond to communications from you, including a complaint
4.1.8. to conduct research and statistical analysis (on an anonymised basis)
4.1.9. to protect and/or enforce our legal rights and interests, including defending any claim
4.1.10. for any other purpose authorised by you or the Act.
5.1. We may disclose your personal information to:
5.1.1. another company within our group
5.1.2. any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
5.1.3. a credit reference agency for the purpose of credit checking you
5.1.4. other third parties (for anonymised statistical information)
5.1.5. a person who can require us to supply your personal information (e.g. a regulatory authority)
5.1.6. any other person authorised by the Act or another law (e.g. a law enforcement agency)
5.1.7. any other person authorised by you.
5.2. A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
6.1. We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
7.1. Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
7.2. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
7.3. If you want to exercise either of the above rights, email us at hello@bigreddoghomestay.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
7.4. We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
8.1. While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
8.2. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
9.1. We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website and interaction with our media(i.e. newsletters). You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.
10.1. If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at hello@bigreddoghomestay.co.nz
1. When cancelling your dog's stay please give as much notice as possible and please contact via email
hellobigreddog@gmail.com or mobile 0274977758 to cancel.
2. Cancellations may incur a cancellation fee depending on the notice given.
3. More than 48 hours notice: No charge will incur
4. Less than 48 hours notice: $50 cancellation fee will be incurred. This charge covers us for administration
time and other homestays that may have been turned down.